Refund Policy

Last Updated: September 2026

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At Blue Merle Roasters, we roast our coffee in small batches and package each order with care. Because coffee is a perishable food product, we generally do not accept returns or exchanges.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 14 days of delivery. Please include your order number and, when applicable, photos of the damaged or incorrect item.

We will review the issue and, when appropriate, provide a replacement or refund.

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Coffee Quality

We want you to love your coffee. If you are unhappy with the quality or freshness of your coffee, please contact us within 14 days of delivery. We may ask for information about the coffee and your brewing method so we can better understand the issue and determine an appropriate resolution.

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Refunds

Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Shipping charges are generally non-refundable unless the refund is due to an error on our part or a damaged/incorrect order.

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Order Cancellations

Because our coffee is roasted in small batches, orders may enter processing quickly. If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been roasted or shipped.

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Questions

For questions regarding a refund, replacement, or your order, please contact us!